1. Right of withdrawal

You have the right to return your order within 14 days of receiving it, without giving any reason.

To exercise your right of withdrawal, you must contact us at: info@mizizi.art within 14 days from the date you received your order.

2. How to return an item

To initiate a return:

1. Email us at info@mizizi.art within 14 days of delivery.

2. Include your order number.

3. Wait for confirmation and return instructions.

Once approved, items must be sent to the following address:

Returns Address:
MIZIZI ART
Calle Freser, 4
08560 Manlleu
Barcelona
Spain

Returned items must be:

• Unworn
• Unused
• In their original condition
• In their original packaging

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

We recommend using a tracked shipping service. We cannot be held responsible for returns lost in transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 7–14 business days.

Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@mizizi.art and include clear photos of the issue.

We will resolve the matter as quickly as possible.